Terms of Service

These Terms of Service (the “Terms”) are a contract between LiteSurface, Inc. (“LiteSurface,” “we,” “us”) and the organization or individual that creates an account or workspace, accepts an Order, or otherwise uses the Service (“Customer,” “you”).

If you accept these Terms for a company or other organization, you confirm that you have authority to bind it, and “you” means that organization. If you do not have that authority, or do not agree, do not use the Service.

The Service is designed for business and professional use. You agree that you are not using it as a consumer. Where a law gives you rights that cannot be waived by contract, nothing in these Terms limits those rights.

The agreement consists of these Terms, any Order, the Acceptable Use Policy, and, where we process personal data on your behalf, the Data Processing Addendum (together, the “Agreement”). The Privacy Policy explains how we handle personal data for which we are the controller.

If documents conflict, this order applies: (a) an Order, only for the specific deal terms it states; (b) the Data Processing Addendum, for the processing of personal data; (c) these Terms; (d) the other policies referenced above.

You must be at least 18 years old and able to form a binding contract to use the Service. You may not use the Service if you are barred from doing so under applicable law, including sanctions and export control laws.

You must give accurate account information and keep it current. You may sign in with an email address and password, a one-time sign-in link sent by email, or, where we enable it, a third-party sign-in provider such as Google or GitHub.

You are responsible for keeping credentials confidential and for activity under your account and your Authorized Users’ accounts. Each account is for one person; do not share sign-in credentials. Tell us promptly at security@litesurface.com if you suspect unauthorized access.

You are responsible for your Authorized Users’ compliance with the Agreement, and for deciding whom you invite to a workspace or project.

Workspace members have one of four roles. Owners control the workspace, including deleting it. Admins manage members, AI policy, providers, prompts, budgets, and the admin console. Members create and edit projects, run AI workflows, and record decisions. Viewers can read content. Workspace owners are responsible for assigning roles appropriately.

Settings chosen by your owners and admins, including allowed AI Providers, sensitive field classifications, run modes, and budgets, are instructions from you. We will follow them as described in the Service and our documentation.

Each project owns all of its data. When you share a project with a person, that person can access the whole project according to the access you grant. When a project is transferred to another workspace, the complete project, including its sources, claims, concepts, evaluations, experiments, artifacts, and usage records, moves with it.

By initiating a transfer you authorize us to move that data to the receiving workspace. After the transfer completes, the receiving workspace controls the project, and its customer is responsible for it under its own agreement with us.

Owners and admins can use the admin console to view provider health, prompt versions, jobs, usage, budgets, and the audit log for workspaces they administer. Audit records are append-only and are kept for accountability.

The Service is in early access. Features may be incomplete, change, or be removed, and the Service may contain errors or be unavailable at times. We do not offer a service level agreement during early access unless an Order says otherwise.

We take reasonable steps to protect Customer Content, including regular backups, but early-access software carries a higher risk of error. You can export your data at any time and should keep copies of anything you cannot afford to lose.

Some features may be labeled preview, beta, or experimental. They are provided for evaluation, may be changed or discontinued without notice, and are excluded from any commitment in an Order unless it names them.

The Service can run in fixture mode, which returns sample outputs without calling AI Providers so you can explore the workflow at no model cost. Fixture outputs are illustrative and are not analysis of your market.

As between you and us, you own Customer Content and Output. To the extent we have any rights in Output, we assign them to you. We claim no ownership of either.

Because of how AI models work, the Service may generate similar Output for other customers from similar inputs. Your ownership of your Output does not extend to similar material independently generated for others.

You are responsible for Customer Content, and you confirm that:

1. you have the rights and permissions needed to submit it and to have it processed as described in the Agreement, including by AI Providers you allow;
2. where it includes personal data, you have given any required notices and have a lawful basis for the processing; and
3. you will use the Service’s sensitive field controls for information that should not be sent to AI models.

When you add a URL, the Service retrieves the page at your direction and stores the extracted text so that claims can be cited. You are responsible for having the right to use sources for your internal analysis and for complying with the terms of the websites you ask us to fetch.

You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Content and Output only as needed to provide, secure, and support the Service for you, to prevent abuse, and to comply with law. This license ends when the content is deleted under Section 16.

We do not use Customer Content or Output to train or fine-tune AI models, and we do not sell it. We do not allow our subprocessors to use it for their own purposes.

We collect operational data about use of the Service, such as request logs, AI call metadata (provider, model, task, token counts, latency, estimated cost, and a hash of the input), and usage totals. We use it to run, meter, secure, and improve the Service, and may use it in aggregated form that does not identify you, your Authorized Users, or Customer Content.

To perform AI tasks, the Service sends the portions of Customer Content needed for each task to the AI Providers your workspace allows. It may also send search queries derived from your project to a web search provider and fetch public web pages. The current list is on the Subprocessors page, and AI Disclosure describes each task.

Workspace admins choose which AI Providers may receive content and must accept a provider disclosure before the first AI run. Fields classified as sensitive and not for models are removed before prompts are assembled. Raw prompts and raw model responses are not written to our logs by default.

AI Output can be inaccurate, incomplete, outdated, or inconsistent, and cited sources can themselves be wrong. Scores, rankings, recommendations, and confidence values are decision aids produced by models and deterministic rules; they are not predictions or guarantees of market, commercial, legal, or technical outcomes.

You are responsible for reviewing Output and for decisions you make with it. Output is not legal, financial, investment, medical, or other professional advice.

Third-Party Services are governed by their own terms. Except for our responsibility for our subprocessors under the Data Processing Addendum, we are not responsible for Third-Party Services, including their availability, accuracy, or changes to their models or pricing.

Depending on your plan and deployment, AI requests are made either with Customer Provider Keys or with credentials we manage. Your plan or Order states which applies.

When you use Customer Provider Keys:

1. you are the provider’s customer, and your agreement with that provider governs its processing of the data sent with your keys, including retention and use;
2. you must comply with that provider’s terms and usage policies, and the provider bills you directly for usage;
3. you authorize us to use the keys only to make requests on your behalf through the Service; and
4. we store keys as secrets, never in plain text in application tables, and never display them back in full or write them to logs.

When we provide credentials, the AI Provider processes your content as our subprocessor under the Data Processing Addendum, and any charges are billed as stated in your plan or Order.

The usage ledger records provider-reported usage where available and estimates cost from versioned price tables. Estimates may differ from a provider’s invoice, which governs what you owe that provider. Budgets stop new work when a hard limit is reached but cannot recall requests already in progress.

You and your Authorized Users must follow the Acceptable Use Policy, which forms part of these Terms.

You will not, and will not allow anyone to:

1. copy, modify, or create derivative works of the Service, except as the Agreement permits;
2. reverse engineer, decompile, or attempt to extract source code, model prompts, or non-public components, except where law expressly permits despite this restriction;
3. resell, sublicense, or provide the Service to third parties as a hosted service, unless an Order allows it;
4. bypass or interfere with security, authentication, rate limits, budgets, or tenant isolation; or
5. access the Service to build a competing product using our non-public information.

Plans and prices are listed on our pricing page or in your Order. The Solo plan is free during early access. Paid plans are billed per seat, in advance, for the billing period shown, unless an Order says otherwise.

You agree to pay fees when due using a payment method we accept. If payment is more than 15 days late, we may suspend paid features after notice under Section 15. Fees are non-refundable except where the Agreement or applicable law requires a refund.

Fees exclude taxes. You are responsible for sales, use, value-added, and similar taxes relating to your purchase, other than taxes on our net income. If we must collect them, we will show them on the invoice.

We may change prices by giving at least 30 days’ notice. Changes apply from your next billing period or renewal, not to a period you have already paid for.

Charges from AI Providers or other Third-Party Services under Customer Provider Keys are billed by those providers and are not part of our fees.

We may offer a free trial of a paid plan for the period shown when you start it. At the end of the trial, the workspace moves to the paid plan only if you have chosen to purchase it; otherwise it returns to a free plan or trial features stop.

Free plans and trials are provided without any commitment or warranty and may be limited, changed, or ended by us at any time. Before we end a free plan, we will give reasonable notice so you can export your data.

“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or would reasonably be understood to be confidential. Your Customer Content and Output are your Confidential Information. Non-public details of the Service, including pricing in an Order, are ours.

The receiving party will use Confidential Information only to perform under or exercise its rights in the Agreement, will protect it with at least reasonable care, and will share it only with employees, contractors, and subprocessors who need it and are bound by similar obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was known to it without restriction, is received from a third party without a duty of confidence, or is independently developed. A party may disclose Confidential Information if required by law, after giving notice where lawful and reasonable.

We and our licensors own the Service, including its software, model configuration, prompt assets, scoring methodology, design, and documentation, and all related intellectual property. Subject to the Agreement, we grant you a non-exclusive, non-transferable right for your Authorized Users to use the Service during the term for your internal business purposes. No other rights are granted.

If you give us suggestions or feedback about the Service, we may use them without restriction or obligation to you. Feedback does not include Customer Content.

Neither party may use the other’s name or logo in publicity without prior written consent, which can be given by email.

We may suspend access to all or part of the Service if we reasonably believe that (a) your use poses a security risk to the Service or others, (b) you or your Authorized Users have materially violated the Acceptable Use Policy, (c) fees are overdue as described in Section 11, or (d) suspension is required by law. We will limit a suspension to what is reasonably necessary, give notice beforehand where practicable, and restore access once the issue is resolved.

The Agreement starts when you first accept these Terms and continues until all Orders and workspaces have ended. Paid subscriptions renew for the same period unless either party gives notice of non-renewal before the end of the current period, or an Order says otherwise.

You may stop using a free plan at any time and may delete a workspace from its settings if you are its owner. You may cancel a paid subscription effective at the end of the current billing period.

Either party may terminate the Agreement or an Order if the other party materially breaches it and does not cure the breach within 30 days after written notice, or immediately if the breach cannot be cured. If you terminate for our uncured breach, we will refund prepaid fees for the unused remainder of the term.

We may end free or early-access use by giving at least 30 days’ notice, or sooner if required for security or legal reasons.

When the Agreement or an Order ends, your right to use the affected Service ends, and you will pay any fees owed through the end date. Sections that by their nature should survive will survive, including Sections 6, 7.2, 11 (for amounts owed), 13, 14, 16 through 20, 22, and 23.

During the term you can export projects and artifacts from the Service. Export files are available for seven days unless pinned, and download links are short-lived.

For 30 days after the Agreement ends (other than for our termination for your breach or where the law prohibits it), you may request access to export your data. After that period, we will delete Customer Content from our active systems within a further 30 days.

Deleting a project or workspace queues a purge of its database records, stored files, and derived search data. Items you soft-delete may be recovered for up to 30 days and are then purged. We keep a minimal deletion record that contains no deleted content.

Copies in backups are deleted as the backups expire in the normal course. We may keep information longer where the law requires, and it remains subject to the confidentiality obligations in Section 13.

Each party confirms that it has the authority to enter into the Agreement and will comply with laws that apply to its performance under it.

Except as expressly stated in the Agreement, the Service, Output, and any early-access, preview, trial, or free features are provided “as is” and “as available.” To the fullest extent permitted by law, LiteSurface disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy, and any warranty that the Service will be uninterrupted, error-free, or that Output will be correct or achieve any result.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data (except its obligations to restore from backups where the Agreement requires), even if advised of their possibility.

To the fullest extent permitted by law, each party’s total liability arising out of or relating to the Agreement will not exceed the greater of (a) the fees you paid or owe us for the Service in the 12 months before the event giving rise to the claim and (b) one hundred US dollars (US$100).

The exclusions and cap do not apply to your payment obligations, a party’s indemnification obligations, a party’s breach of Section 13, your breach of Section 10, or liability that cannot be limited by law, such as for fraud, gross negligence, or wilful misconduct.

For paid plans, we will defend you against any third-party claim alleging that the Service, as provided by us, infringes that party’s intellectual property rights, and pay resulting damages finally awarded or agreed in settlement. This does not cover claims arising from Customer Content, Output, Third-Party Services, combinations with items we did not provide, modifications not made by us, or use in breach of the Agreement. If the Service is or may be subject to such a claim, we may modify it, obtain a license, or terminate the affected Service and refund prepaid fees for the unused term.

You will defend us against any third-party claim arising from Customer Content, your use of Third-Party Services with Customer Provider Keys, or your or your Authorized Users’ breach of the Acceptable Use Policy, and pay resulting damages finally awarded or agreed in settlement.

The party seeking defense must give prompt notice of the claim, reasonable cooperation, and sole control of the defense and settlement, except that no settlement may impose obligations on it without its consent.

We may update these Terms as the Service evolves. We will post the updated Terms here with a new “Last updated” date and record material changes in the changelog.

For changes that materially reduce your rights, we will give at least 30 days’ notice by email to workspace owners or in the Service before they take effect, unless the change is required sooner by law or addresses a security risk. If you object, you may stop using the Service and, for paid plans, cancel and receive a refund of prepaid fees for the unused term. Continued use after the effective date means you accept the change.

Changes do not alter the specific commercial terms of an Order already signed during its current term.

Neither party may assign the Agreement without the other’s consent, except to a successor in a merger, acquisition, or sale of substantially all relevant assets, with notice. Any other attempted assignment is void.

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, war, labor disputes, internet or utility failures, or outages of Third-Party Services, other than payment obligations.

Each party will comply with export control and sanctions laws. You will not allow access to the Service from embargoed countries or by sanctioned persons.

The parties are independent contractors. There are no third-party beneficiaries of the Agreement.

The Agreement is the entire agreement about its subject matter and supersedes prior agreements on it. Terms in your purchase orders or similar documents do not apply.

If a provision is unenforceable, it will be enforced to the maximum extent permitted, and the rest of the Agreement remains in effect. Failure to enforce a provision is not a waiver.

The Agreement may be accepted electronically, and notices may be given electronically, each with the same effect as a signed writing.